Customer Services Division

 

Thimonnier After-Sales Service Evolves into the Customer Services Division

At Thimonnier, customer support is an integral part of our commitment.

Over the past few months, our After-Sales Service has undergone a major transformation to better meet our customers' expectations.

As a result, our After-Sales Service is now evolving into the Customer Services Division.

 

An Evolution Designed with Our Customers in Mind

This transformation reflects a clear ambition:

✅ Enhance customer satisfaction

✅ Improve efficiency

✅ Deliver even more comprehensive support

 

Our Priorities

▶️ Strengthening customer engagement

▶️ Building closer relationships with our customers

▶️ Increasing responsiveness

▶️ Adopting an even more proactive approach

 

A Redesigned Organization

The Customer Services Division is now built around a dedicated and complementary structure:

➡️ Commissioning & Optimization Team

➡️ After-Sales Service Team

➡️ Development Team

This new organization enables better coordination of expertise and more efficient handling of customer requests.

 

A Stronger Team

To support this evolution, the Customer Services Division has been reinforced with the recruitment of  new talents.

New strategic positions have also been created:

➡️ After-Sales Sales Representative

➡️ Spare Parts Technician

Our objective is simple: to provide greater availability, expert advice, and enhanced responsiveness to our customers.

 

Practical Services to Maximize Equipment Performance

The Customer Services Division offers a comprehensive range of services:

✅ Maintenance contracts

✅ Preventive maintenance

✅ Framework agreements

✅ Tailor-made service solutions

✅ Equipment obsolescence management

✅ Dedicated point of contact for personalized follow-up

✅ Extensive spare parts inventory

Each of these services is designed to secure your equipment, optimize its performance, and extend its operational lifespan.

 

Coming Soon: A Customer Extranet

As part of our continuous improvement approach, Thimonnier is currently developing a dedicated customer extranet.

 

Supporting You Every Step of the Way

With the Customer Services Division, Thimonnier is strengthening its ability to support customers throughout the entire lifecycle of their equipment.

Because industrial performance is built over time, our commitment is too.